Questions
Frequently Asked Questions
Package terms, presentations, and booking — reserved by phone.
What qualifications do I need?
Guests must be 28–75, married or cohabitating, with combined household income of $50,000+. You must possess a valid major credit card (Visa, Mastercard, Amex, or Discover — no debit where required) and attend a 90–120 minute resort presentation together when the package requires it. Additional destination-specific restrictions may apply. Eligibility, destinations, dates, resorts, and room types are subject to availability and partner requirements.
What is the resort presentation?
A 90–120 minute preview at the host resort — you are under no obligation to purchase anything. The presentation is the exchange for the promotional package rate.
What’s included?
International all-inclusive packages typically include room, meals, drinks, and listed resort amenities for up to 2 adults and 2 children 12 and under for the advertised nights. Domestic packages typically include accommodations only for the stated nights and party size. Flights are not included. Your advisor confirms inclusions before you buy.
Are package prices the same as taxes?
No. The package offer is what you buy; taxes and resort fees are quoted and paid at booking (or check-in, depending on destination). See Terms & Conditions for example tax figures — they are never the package price.
What deposits or booking payments are required?
Domestic stays often require a refundable room-hold deposit at booking. International destinations often require a payment covering resort fees and taxes at booking. Call 844-792-6667 for the exact amount for your destination and dates.
Can I cancel my package?
Yes — within 3 days of purchase for a refund (less value of any gifts or accommodations received). Florida residents have 30 days. After that window, packages are non-refundable but transferable to a qualified person. Details in Terms & Conditions.
Why can’t I see the resort name?
Our promotional pricing is so far below typical market value that we cannot disclose resort names online. Call 844-792-6667 and our team will tell you exactly where you’ll be staying before you commit.
How long is the package open-dated?
Most packages allow you to request travel dates within the window on your confirmation (commonly up to 18 months from purchase). Certificates may have separate registration and travel deadlines.
What is the Bonus Week?
A complimentary 8-day/7-night stay through a worldwide vacation network. Availability varies by destination, season, and inventory. There is no package price for the bonus week — you pay applicable taxes and fees plus any resort cleaning fee (varies; can be up to about $300). No presentation required for the bonus week.
How does the cruise certificate work?
Cruise certificates have no separate cruise package price — you pay applicable taxes and fees at booking. Complete a FAM trip and presentation before redeeming. Register within 6 months of issuance; then you typically have one year to sail. Call for current quotes.
How far in advance must I book dates?
60-day advance notice for FAM / presentation destinations. Rush bookings under 60 days may be available for a fee. Peak/holiday travel: plan ~90 days ahead. Bonus-week timing is more flexible — ask when you call.
Who do I call?
Packages are marketed by Premier Resort Getaways, advertising for Preferred Guest Resorts (FL ST37842), which handles all fulfillment. PGR: pgrgetaways.com · 800-656-2780. Call 844-792-6667 for booking details, or use Contact. Full disclosures are in Terms & Conditions.
Still have questions?